DISCLAIMERS & RESULTS

• Garden of JuTeas does not claim to diagnose, cure, or treat any medical conditions. Our products are formulated based on research and customer testimonials.

• Individual results vary depending on body chemistry and consistency. Most customers see results within 30 daysof regular use.

• Our products are not a magic fix—achieving optimal results, especially for body sculpting, requires a healthy lifestyle & regular exercise.

• All JuTeas products are made fresh, free from additives & preservatives.

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Shelf Life:

• Refrigerated: 7-10 days

• Frozen: Up to 3 weeks (Thaw completely before refrigerating again; do not refreeze.)

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RETURNS, CANCELLATIONS, & REFUNDS

CANCELLATIONS

• Orders must be canceled within 24 hours of purchase to avoid a 50% restocking fee.

 

REFUNDS & REPLACEMENTS

• Only insured packages qualify for refunds or replacements.

• Damaged orders must be reported within 24 hours of delivery with clear photos emailed to goj_admin@juteas.com.

• After 24 hours, refunds are subject to a 50% restocking fee.

• Customers have 7 days from delivery (including the 24-hour reporting window) to request a refund. After this period, all sales are final.

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SHIPPING & PICKUP

ADDRESS & SHIPPING RESPONSIBILITY

• Customers are responsible for providing the correct shipping address.

• Once your package leaves our facility, we are not responsible for shipping delays or damages caused by UPS.

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DELIVERY & INSURANCE

• We do not offer overnight or next-day shipping unless the customer pays an additional $60 for priority processing.

• Standard shipping: 2-3 day delivery guarantee via UPS (after processing is complete).

• Customers can purchase shipping insurance for $30 to cover losses, delays, or damages.

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Damaged Package Insurance Rules:

• Items inside must be broken or unusable.

• The package must arrive at least 2 days late beyond the estimated delivery date.

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LOCAL PICKUP

• Orders can be picked up ONLY on Mondays & Tuesdays.

• Pickup location details are emailed when your order is ready.

• Local customers can also choose shipping instead of pickup.

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ORDER PROCESSING & SHIPPING SCHEDULE

• Processing Time: 3-14 days (varies by order size & demand). Due to high demand and fresh preparation, orders may take 4-8 weeks to ship.

• Order Processing Days: Sundays & Mondays.

• Shipping Days: Monday - Saturday.

• All products are handcrafted fresh, requiring additional time for preparation.

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We appreciate your patience as we create premium herbal products tailored to your health & wellness journey!

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TURNAROUND TIME

• Orders typically arrive within 14 business days from the order date.

• High demand may extend shipping times, but we continuously work to improve efficiency.

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PRODUCT PREPARATION & STORAGE

• All products are made fresh using organic herbs & produce.

• Processing Time: 3-14 days, depending on order size & product type.

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Storage Guidelines:

• Dry Herbs: Store at room temperature; retains potency for up to 1 year.

• Sea Moss Gel: Refrigerate; shelf life 14-20 days.

• Herbal Juices: Refrigerate; shelf life 7-10 days.

• Essential Oils: Store at room temperature, away from heat & direct sunlight.

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PACKAGE INSURANCE

• Insurance can be purchased for $30 per order.

• Insurance funds can be used for future shipments if not needed immediately.

• Insurance does not need to be repurchased for every order, maintain a $30 balance for coverage.

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PARTIAL SHIPMENTS

• We do not ship partial orders unless multiple orders are in queue.

• If an item is out of stock for more than a week, we will refund the cost of that item and ship the rest as scheduled.

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YOUR AGREEMENT

By placing an order, you agree to all terms listed above.

For questions, contact us at goj_admin@juteas.com or reach out via our social media.

Thank you for choosing Garden of JuTeas, where wellness meets nature!